FREQUENTLY ASKED QUESTIONS

You can buy a full kit from our dealers across Tanzania and they will install it for you. You can also get it at our head office located in Dar Es Salaam, at the intersection of Nyerere and Mandela road. Please click here to see the list of dealers near you.

The full kit costs Tshs. 210,000 (with an offer of three months free package) and a typical installation costs Tshs. 30,000.

AzamTV offers subscribers a wide range of excellent entertainment with the following genres; sports, entertainment, movies, documentaries, kids, lifestyle, music, news and radio.

You can dial *150*50*5# and follow the prompts. You will need your smartcard number.

Please contact us on 0659072002, 0764700222, 0784108000 or 022 550 8080. You can also send an SMS or WhatsApp message to 0677996611 or email us at info@azam-media.com

You will first need to know your password. Default password is 0000 but you have the option to change this to a 4 number PIN you can easily remember by pressing Menu, go to system and press OK. Press OK on Parameter Set and go to Password Setting. Press OK and follow the prompts. Once you are satisfied with your new password, you can then set parental control. Press Menu, go to Digital TV and press OK. Go to Channel Manager and press OK. Scroll to the channel you want and press Lock (the yellow button).

Yes. There are 8 free to view channels available. There are also more free to air channels on the “Other TV Channels” list. Press OK, right arrow key to access them.

Yes we have agents across the country, Please click here to see the list of agents near you.

With over 80 channels, 24 hours a day, you'll never be able to watch everything on AzamTV. To make sure you don't miss out, our programs are selected for your convenience at different times of the day. This method is used by all international satellite companies to give viewers another chance to catch popular programs. So whatever your work, leisure hours are, the shows you love will be on whenever it suits you. Just go to the EPG and set a reminder.

Yes, we have local channels in our package. ITV, Star TV, EATV, TBC1, Channel 10, Clouds TV, ZBC and ZBC2.

You can buy a new one at an agent near you or at our head office located in Dar Es Salaam at the intersection of Nyerere and Mandela road.

The full kit costs Tshs. 135,000 and a typical installation costs Tshs. 30,000.

Basic Packages are; Azam Pure 12,000 Azam Plus 20,000 Azam Play 25,000 Azam Indian 16,000 Add-On packages are; Azam Sports 15,000 Indian Add On 6,000

You can use mobile payment options such as Airtel Money, Mpesa, Tigopesa or Ezy Pesa. You can also pay at an Azam TV agent near you or through SELCOM, MAX MALIPO or BUTTON PAY agents around the country.

Yes you can pay your subscription in advance.

If you pay 12 months in advance, you will get an EXTRA month free.

You will receive an on screen display message on your TV 3 days in advance of your due date alerting you to renew your subscription.

You can dial *150*50*5# and follow the prompts.

If you do not pay in time, your services will be disconnected and you will get a message that says, “Access Denied” on your Screen.

Please turn on your decoder and services will be restored 5-10 minutes in the first 3 hours after payment. It may take up to 20 minutes after the first three hours. We will keep sending a signal to reconnect your services for the next three days after payment.

Please turn on your decoder and you will have the channels within 20 minutes. If you had switched off your decoder more than 3 days after you made the payment, please contact us on 0764700222, 0784108000 or 022 550 8080. You can also send an SMS or WhatsApp message to 0788678797 or email us at info@azam-media.com

Dial *150*50*5# on your phone FIRST. Change your subscription package BEFORE you make the payment. After you have changed your package, THEN make a payment. It will take 5-20 minutes to change your package.

If your services are already paid for, you are allowed to change your subscription within 48 hours of payment. To do so, please contact us on 0764700222, 0784108000 or 022 550 8080. You can also send an SMS or WhatsApp message to 0788678797 or email us at info@azam-media.com If 48 hours have passed, you can dial *150*50*5# on your phone, choose to change a package immediately and then pay for the new package or you can wait until the current package expires.

You can add an Add-On package to an active basic package by dialing *150*50*5# and select “Activate New Connection”. Follow the prompts to add the package.

The decoder has a 12 months limited warranty. Terms and conditions apply.

Yes you can. You will need a USB flash drive connected to the USB port of your decoder. Tune to the program you want and press REC on your remote control. To stop recording, press REC again.

Press the EPG button on your remote control. Here you will be able to access schedules for up to seven days in advance.

No. Every smartcard is paired with its own decoder.

We recommend that you call and accredited AzamTV agent to check whether or not your satellite dish will receive the AzamTV signal.

Please visit our troubleshooter section first and check if your problem can be solved with those tools. If you are still facing the problem, please contact us on 0764700222, 0784108000 or 022 550 8080. You can also send an SMS or WhatsApp message to 0788678797 or email us at info@azam-media.com

Yes you can. It is recommended however to use a Two-Way LNB or multiple ways LNB.

Your decoder will be upgraded over the air (OTA) when an upgrade is available.

Yes, heavy rain may affect your signal. This phenomenon is known as "Rain fade" can occur due to weather at reception of signal or at the source causing rain fade. This is unfortunately a feature on all satellite systems worldwide. Rain fade affects the signal in 2 key ways. First, satellite signals become weaker as they pass through raindrops. This is a law of physics, that is, regrettably, beyond our control - and which no satellite company in the world has been able to get around. Second, the location of the storm is important. Even though the storm may not be in your area, storms in other locations (basically, any place where our signals originate and transmit to and from) can still affect your signal.

First check that your cable from the satellite dish is connected to “LNB in” port on your decoder. If it is and you are still experiencing this, please check the signal strength coming from your dish by pressing Menu. Go to Search and press OK. You will be on Auto Search. Check the signal percentage by checking intensity and quality percentage. Intensity should be 70% and Quality 60%. If they are anything less than that, you will get these problems with the channels. Please contact the installer who setup your satellite dish to align the dish properly.

Is it raining heavily? If not, check the signal from your dish by pressing Menu. Go to Search and press OK. You will be on Auto Search. Check the signal percentage by checking intensity and quality percentage. Intensity should be 70% and Quality 60%. If they are anything less than that, you will get these problems with the channels. Please contact the installer who setup your satellite dish to align the dish properly.

It is highly recommended you do not do this yourself. Please call the technician who installed your satellite dish.

Please make sure your smartcard is fully and correctly inserted in the smartcard slot of your decoder. The copper plate of the smartcard should be facing downwards and goes in first.

Please make sure your smartcard is fully and correctly inserted in the smartcard slot of your decoder. The copper plate of the smartcard should be facing downwards and goes in first.

Your smartcard and decoder have not been registered or activated for services yet. If registration is done, please dial *150*50*5# and select, “Activate New Connection”. If you get an error that your smartcard is not registered, please contact the agent you bought your kit from to complete registration. You can also contact us through 0764700222, 0784108000 or 022 550 8080. You can also send an SMS or WhatsApp message to 0788678797 or email us at info@azam-media.com

Your smartcard must be paired with a decoder. Make sure you are using a correct smartcard that was paired with your decoder. You can contact us on 0764700222, 0784108000 or 022 550 8080. You can also send an SMS or WhatsApp message to 0788678797 or email us at info@azam-media.com

Please check if you have made payment for the right package. If yes, then check if this channel is available in your region. Also, you will get this message if you have set a parental control lock on it.

A factory default will set your decoder to factory settings. To do so, press Menu, go to system and press OK. Go to Factory Default and press OK twice. Do not switch of your decoder until the process is complete.

You will have to set your decoder to factory settings. To do so, press Menu, go to system and press OK. Go to Factory Default and press OK twice. Do not switch of your decoder until the process is complete.

Press Menu, go to search and press OK. On Auto Search, press OK twice to re-scan all the channels again.

Reboot your decoder. If the problem persist, press Menu, go to search and press OK. On Auto Search, press OK twice to re-scan all the channels again.

Press the OK button and then press left or right arrow keys to go to the AzamTV Channel List.

Please make sure you have inserted a flash drive with enough disk space on your decoder. To record, press REC on your remote control.

Please make sure you have inserted your flash drive that has your recorded program and then press “Media” on your remote control.

Press “Audio” on your remote control, then scroll left or right to get proper sound. If you have done this and still are not getting audio, please check that you have the audio cables connected properly if you are using AV cables (The audio cables will be white and red).

Press “Audio” on your remote control, then scroll left or right to get proper sound.

Your decoder is on “stand-by” mode. Press the Red “Power” button on your remote control to turn on your decoder.

You will first need to know your password. Default password is 0000 but you have the option to change this to a 4 number PIN you can easily remember by pressing Menu, go to system and press OK. Press OK on Parameter Set and go to Password Setting. Press OK and follow the prompts. Once you are satisfied with your new password, you can then set parental control. Press Menu, go to Digital TV and press OK. Go to Channel Manager and press OK. Scroll to the channel you want and press Lock (the yellow button).